Customer Service Apprentice

Job description

Brief overview of the role

Made in the Midlands is a manufacturing trade organisation and part of First Orchard Group of companies,  that evolved out of an editorial campaign in the pages of Business Report, a regional business publication. The campaign existed to challenge the erosion of British industry through a succession of poor decisions by UK government and financiers, our campaign revolved around a pledge signed by manufacturers to open a channel of communication with local firms, take on apprentices and export to new markets. The Made in the Midlands supplement became so large that it quickly dominated the newspaper, the final edition of Business Report was a mere 4 pages wrapped around a 36 page Made in the Midlands supplement. In 2012 the Made in the Midlands dropped the campaign name and is now referred to as just Made in the Midlands. Our roots, however, have remained intact, we are here to challenge the status quo about how people think about British industry and ensure the sector is connected and informed. Today Made in the Midlands is the fastest growing membership groups in the UK with more than 500 members.

The company is looking for a tech savvy, enthusiastic individual to join the Birmingham HQ. The Customer Service Apprentice will provide support to the Client Success and Events Team, helping the team members achieve their tasks. Having successfully employed apprentices before, Made in the Midlands is now looking for the next rising star!

Working week
  • 9:00am - 5:00pm Monday - Friday
  • Total hours per week: 35
  • Weekly wage:  157.50
  • Expected apprenticeship duration : 12 months
  • Possible start date : ASAP
  • Apprenticeship level : Intermediate Level Apprenticeship


Requirements and prospects

Desired skills
  • Previous experience in customer service role, either telephone or client facing would be
  • beneficial but not essential
  • Computer literacy is essential for this role
  • Good oral and written skills
  • Personal qualities
  • Good time-keeping
  • Enthusiastic
  • Willing to work hard, take on feedback and learn from it
  • Team player
  • Well presented
  • Prioritise workload
  • Confident manner when communicating
  • Reliable
  • Punctual
Desired qualifications
  • Grades A-C (9-4) maths, English and ICT
Future prospects
There is an opportunity for permanent full time employment within the organisation

and continuing with the apprenticeship at higher levels. Progression to annual salary

and bonus incentives for the right candidate.

Things to consider
The candidate will attend In-Comm for a one week induction followed by one day a
month training sessions as part of the 20% off the job training.
An assessor will also visit the candidate once a month for a period of twelve months
in order to deliver the qualification to the candidate at company.

Training to be provided
  • NVQ Level 2 in Customer Service Practitioner standard
  • Personal Learning; Thinking Skills
  • Employment Rights and Responsibilities
  • An assessor from In-Comm Training Business Services Ltd will visit the successful candidate once  a month for a period of twelve months in order to deliver the qualification

Apprenticeship standard
Customer service practitioner

Training provider